At Lacraste, we believe that good clothes fit both your body and your soul. But if your piece isn’t the perfect match, don’t worry — we’ve got you covered! 💛
You can request an exchange within 7 calendar days after receiving your order.
It’s simple, fast, and hassle-free:
Access the order page link sent by email.
Choose the “Exchange” option.
Select the reason and the item you want to exchange.
Follow the instructions for free return shipping.
Once the item arrives back at our logistics center and passes a quality check, you can choose another product of the same value from the store (or pay the difference if you want something more powerful).
If you prefer to return the product and get your money back, that’s fine too!
You can request a refund within 7 calendar days after delivery.
Here’s how it works:
Access the purchase link sent by email.
Click “Request Refund.”
Follow the steps for free return shipping.
After we inspect the item, your refund will be processed using the same payment method (credit card or Pix), following the payment operator’s timelines.
Items must be unused, unwashed, odor-free, and have the original tags attached.
Outlet or special promotional items may have different rules (we always mention it in the product description).
Exchanges and returns are valid only for products purchased directly on our website.
Reach out to us on WhatsApp or email — we’ll get back to you quickly.
Because here at Lacraste, our commitment is to your freedom to be yourself, dress your way, and even change your mind.
